Privacy Policy

Soluciones Horizonte COI is the data controller responsible for the personal information collected through the website solucioneshorizontecoi.com. Our registered address is Cl. 18 Nte. #4N-43, San Vicente, Cali, Valle del Cauca, Colombia. You may contact us at info@solucioneshorizontecoi.com or by telephone at +57 311 669 9900.

This Privacy Policy is governed by Colombian Law 1581 of 2012 (Statutory Law on Personal Data Protection) and its regulatory Decree 1377 of 2013, as well as any applicable regulations issued by the Superintendencia de Industria y Comercio (SIC).

We collect only the personal data that is necessary to respond to your inquiries and to provide access to our educational programs. The categories of data we may collect include:

• Identification data: full name
• Contact data: email address
• Communication data: the content of messages you send us through our contact form, including subject and message body
• Technical data: IP address, browser type, operating system, pages visited, and session duration, collected automatically through cookies and server logs

We do not collect sensitive personal data as defined under Article 6 of Law 1581 of 2012, including racial or ethnic origin, political opinions, religious beliefs, health data, sexual life data, or biometric data.

Your personal data is processed for the following specific purposes:

• To respond to inquiries submitted through our contact form
• To provide information about our educational webinar programs and consulting sessions
• To manage your participation in educational programs if you enroll
• To improve the functionality and content of our website based on aggregated usage data
• To comply with applicable legal obligations

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

Under Colombian Law 1581 of 2012, we process your personal data on the following legal bases:

• Your consent: When you submit our contact form, you expressly authorize the processing of your data for the purposes described in this policy.
• Contractual necessity: When your data is necessary to deliver an educational program or service you have requested.
• Legitimate interest: For website analytics and security purposes, where such processing does not override your fundamental rights.
• Legal obligation: Where Colombian law requires us to retain or process certain information.

Soluciones Horizonte COI does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with the following categories of recipients only to the extent necessary:

• Technology service providers who host or operate our website infrastructure, under data processing agreements that require them to protect your data
• Analytics providers (such as those providing aggregated, anonymized website usage data)
• Colombian public authorities or courts when required by law or judicial order

Any third-party processors we engage are contractually required to process your data only on our documented instructions and in compliance with applicable Colombian data protection law.

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Specifically:

• Contact form submissions are retained for a maximum of two years from the date of submission, after which they are securely deleted unless a longer retention period is required by law.
• Technical data collected through cookies and server logs is retained for a maximum of thirteen months.
• Data related to educational program participation is retained for the duration of the program plus three years thereafter.

In accordance with Law 1581 of 2012, you have the following rights regarding your personal data:

• Right of access: To know what personal data we hold about you and how it is processed
• Right of rectification: To request correction of inaccurate or incomplete data
• Right of deletion: To request deletion of your data when it is no longer necessary for the stated purposes, subject to legal retention obligations
• Right to revoke consent: To withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal
• Right to file a complaint: To lodge a complaint with the Superintendencia de Industria y Comercio (SIC) if you believe your rights have been violated

To exercise any of these rights, contact us at info@solucioneshorizontecoi.com. We will respond within the timeframes established by Colombian law (generally 10 business days for access requests, and 15 business days for other requests).

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include encrypted data transmission via HTTPS, access controls limiting data access to authorized personnel only, and regular review of our security practices.

No method of electronic transmission or storage is completely secure. While we apply reasonable security measures, we cannot guarantee absolute security of information transmitted over the internet.

Our website uses cookies and similar tracking technologies. For detailed information about the cookies we use, the purposes for which we use them, and how you can manage your cookie preferences, please refer to our Cookie Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acknowledgment of the updated policy.

For questions about this Privacy Policy or our data practices, contact us at info@solucioneshorizontecoi.com.